Shipping policy

Shipping Policy (INTERNATIONAL)

Last Updated: 08/10/2025

Thank you for choosing Odette Rugs. We aim to provide a smooth and transparent shipping experience. Please review the policy below to understand how your orders are processed, shipped, and delivered.

1. General Shipping Information

  • We ship products across all U.S. states and territories.

  • Standard shipping is available for all orders within the United States.

  • Free standard shipping is offered on orders valued at $100 and above (after discounts and before taxes).

  • For orders below $100, a flat shipping fee will be calculated at checkout.

Please note: Shipping carriers may occasionally experience delays due to operational or environmental factors. Delivery timeframes are estimates and not guaranteed.

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • You will receive a shipping confirmation email once your order has been dispatched.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Timeline

  • Standard delivery within the U.S. typically takes 5–7 business days from the date of dispatch.

  • Delivery times may vary based on:

    • Weather conditions

    • Carrier delays

    • High-volume periods

    • Remote delivery locations

4. Order Tracking

  • After your order ships, you will receive an email containing your tracking number.

  • If you do not receive tracking details within 3 business days of placing your order, please contact us at support@odetterugs.com.

5. Shipping Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information at checkout.

Odette Rugs is not responsible for:

  • Orders shipped to incorrectly entered or incomplete addresses

  • Delays or lost shipments due to incorrect customer-provided details

If you need to update your shipping address, contact us immediately.
We can assist only if the order has not yet been shipped.

6. Lost, Stolen, or Missing Packages

If your package appears lost or missing:

  1. Please first contact the shipping carrier (FedEx) and initiate a missing package/claim request.

  2. If the carrier is unable to resolve the issue, contact us at support@odetterugs.com with:

    • Your order number

    • Carrier claim number

Our support team will review the matter and assist accordingly.
Please allow 48–72 business hours for our response.

7. Contact Information

For questions regarding shipping or your order, please reach out to us:

Domestic Shipping Policy (India)

Last Updated: 08/10/2025

Thank you for shopping with Odette Rugs. We are committed to delivering your order safely and on time. Please review our Domestic Shipping Policy for deliveries within India.

1. Shipping Coverage

We ship across all states and major cities in India through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment.

  • Orders placed on weekends or public holidays are processed on the next working day.

You will receive an email/SMS notification once your order has been shipped.

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Standard Shipping: 4–7 business days

  • Remote or rural locations: 7–12 business days

Delivery timelines may vary due to courier delays, weather conditions, festivals, or operational issues.

4. Shipping Charges

  • Free Standard Shipping on orders above ₹999.

  • Orders below ₹999 will have a flat shipping fee, displayed at checkout.

5. Tracking Information

Once your order is shipped, a tracking ID will be shared with you via email or SMS.

If you do not receive tracking details within 3 business days, please contact us at support@odetterugs.com.

6. Shipping Address Accuracy

Please ensure your name, address, pincode, and phone number are accurate during checkout.

Odette Rugs is not responsible for:

  • Delays caused by incorrect or incomplete address

  • Non-delivery due to customer unavailability

  • Returned shipments due to unreachable phone number

If your order has not shipped yet, we will try our best to update the address upon request.

7. Undelivered / Returned Orders

If an order is returned to us due to:

  • Incorrect address

  • Multiple delivery attempts failed

  • Customer unavailable

We will contact you to rearrange shipping. Additional shipping charges may apply.

8. Damaged, Lost, or Missing Packages

If you receive a damaged package or believe it is lost:

  1. Contact the courier partner using the tracking link.

  2. Email us at support@odetterugs.com with:

    • Order ID

    • Photos/videos (if product is damaged)

    • Courier claim reference

Please allow 48–72 business hours for our team to review and respond.

9. Contact Information

For shipping or order-related queries:

  • Email: support@odetterugs.com

  • Phone: +1 307 400 8815

  • Business Address: 32 N Gould St, Ste R, Sheridan, WY 82801, USA

 

 

This website and all operations are managed by Yaduraj Rugs Luxe LLP. ‘Odette Rugs’ is a trademark/brand under Yaduraj Rugs.